Privacy Policy

1. About us

Last Changed: 9/10/2026

This website is operated by Chiyoda Airtech Solutions BV, registered in Belgium under company number BE1029519495, with its office at Technologiepark-Zwijnaarde 122, 9052 Ghent, Belgium (“Chiyoda Airtech”, “we”, “us”). We are a subsidiary of Chiyoda Air-con Parts Co., Ltd. (千代田空調機器株式会社), our parent company in Japan (“Chiyoda Japan”).

You can reach us at info@chiyoda-airtech.com with any question about this policy or about your data.

2. What data we collect and why

Catalogue requests. When you request a catalogue, we ask for your name, your affiliation (the company or organisation you represent) and your email address. We use these details only as a record of your request, so that we can see who has received our catalogue and refer back to it if needed. We do not use them for marketing or newsletters, and we do not sell them or pass them on to third parties for their own purposes.
Legal basis: our legitimate interest in keeping a record of catalogue requests (Article 6(1)(f) GDPR).

Contact by email. If you contact us directly, we use the details you give us to answer you. Legal basis: our legitimate interest in handling business enquiries, or steps taken at your request before entering into a contract (Article 6(1)(b) GDPR).

Website visits and cookies. Like most websites, ours may collect technical data such as your IP address, browser type, device and the pages you visit. See section 7 on cookies.

Form security. To protect our forms from spam and automated abuse, we use the spam protection built into our website platform, Wix. It includes Google reCAPTCHA, which uses technical and interaction data, such as your IP address, browser and device information and how you interact with the form, to tell humans from bots.
Legal basis: our legitimate interest in keeping our forms and website secure (Article 6(1)(f) GDPR).

3. Who receives your data

Wix.com. Our website and its forms are hosted by Wix.com, which stores and processes submissions on our behalf under a data processing agreement. Wix’s spam protection for forms is part of this service.

Google. Google reCAPTCHA, which is part of the spam protection on our forms, is provided by Google. If you accept the relevant cookies, Google also provides our statistics (Google Analytics) and the map on our site (Google Maps). See section 8.

Internal use. Your details are accessible only to staff at Chiyoda Airtech who need them for the purposes above.

Chiyoda Japan. Catalogue requests are also shared with our parent company in Japan, for reference purposes. See sections 4 and 5.

We do not sell your data, and we do not share it with anyone else for their own purposes, except where the law requires us to disclose it.

4. Our parent company in Japan

Because catalogue requests are shared with Chiyoda Japan, here is who they are and how they handle personal data. Chiyoda Japan is subject to Japan’s Act on the Protection of Personal Information (APPI).

Company: Chiyoda Air-con Parts Co., Ltd. (千代田空調機器株式会社)
Address: 2-8 Rinku Minamihama, Sennan, Osaka 590-0535, Japan
Representative: Representative Director and President, 北山貴靖 (Kitayama Takayasu)
Data protection officer: Manager of the General Affairs Department (総務部長)
Contact: General Affairs Department, tel. +81 72-482-0007, at the address above

What they use your data for. Data about you that Chiyoda Japan receives from us is kept for reference only. If you deal with Chiyoda Japan directly, it uses personal data for administrative contact with business partners, payment and invoicing, and responding to enquiries. Where Chiyoda Japan processes data on behalf of a business partner, it uses that data only for the work it was entrusted with.

5. Transfers outside the European Economic Area

Our parent company, Chiyoda Air-con Parts Co., Ltd., is located in Japan. The European Commission has decided that Japan provides an adequate level of data protection for transfers to Japanese businesses covered by Japan's Act on the Protection of Personal Information, so no additional safeguards are required for this transfer.

Wix and its service providers may also process data outside the EEA. Where this happens, the transfer relies on safeguards required by the GDPR, such as an adequacy decision by the European Commission or standard contractual clauses.

6. How long we keep your data

We keep your catalogue request details for 24 months after your request. They are then deleted at our next scheduled cleanup, which takes place at least once every quarter. If you contact us by other means, we keep that correspondence only as long as needed to deal with your enquiry and any necessary follow-up.

7. Your rights

Under the GDPR you have the right to:

access the personal data we hold about you
have inaccurate data corrected
have your data deleted
restrict the processing of your data
object to processing based on our legitimate interest
receive a copy of your data in a portable format

To exercise any of these rights, email us at info@chiyoda-airtech.com. We will respond within one month. We may ask you to confirm your identity first.

If you believe we have not handled your data properly, you can lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, www.gegevensbeschermingsautoriteit.be.

8. Cookies

Our website uses cookies. Some are needed for the site to work or to keep it secure, and do not require your consent:

Essential cookies. These are needed for the site to function.

Form security. Our forms are protected by the spam protection built into our website platform, which includes Google reCAPTCHA. Because it is needed to keep our forms secure, it is not subject to the cookie banner. When you open a page with a form, Google may receive technical data such as your IP address and browser information, and may read or store information on your device. Google handles this data under its own privacy policy, available at policies.google.com/privacy.

With your consent, we also use cookies and similar technologies for the following purposes:

Statistics. We use Google Analytics to collect statistics on how the site is used, so that we can improve it. It sets cookies on your device but does not give us information that identifies you directly. Data collected this way is managed under Google’s own privacy policy.

Google Maps. Our website shows a map provided by Google Maps. When the map is loaded, your browser connects to Google, which receives your IP address and may set cookies or read information from your device. Google may process this data outside the EEA. Google’s privacy policy is available at policies.google.com/privacy.

We only set these consent-based cookies and load this content after you have accepted them through the cookie banner. You can withdraw or change your choice at any time through the cookie settings link on the site. Most browsers also let you block or delete cookies in their settings. Blocking essential cookies or form security may stop parts of the site, including our forms, from working.

9. How we protect your data

Chiyoda Airtech (Belgium). Our website and its forms run on Wix, and we rely on Wix’s security infrastructure to protect the data you submit. Our forms are also protected against spam and automated abuse by Wix’s spam filters, which include Google reCAPTCHA. Access to submissions is limited to the staff at Chiyoda Airtech who need them.

Chiyoda Japan. Data that Chiyoda Japan holds is protected by the following measures:

Policies: a written personal data protection policy, and internal rules covering how data is collected, used, stored, shared and deleted.
Organisation: a named person responsible for personal data, defined access rights per employee, a reporting line for suspected breaches, and regular self-checks and audits.
People: regular staff training, and confidentiality undertakings signed by employees.
Physical: controlled entry to areas where personal data is handled, and safeguards against theft or loss of devices and documents.
Technical: access controls, and protection of systems against unauthorised access and malicious software.

10. Providing your data

Providing your name, affiliation and email address is necessary to receive a catalogue. Without them, we cannot process your request. We do not use your data for automated decision-making or profiling.

11. Disclaimer

We do our best to keep this website and its content accurate and available, but we provide them “as is”. To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website or reliance on a catalogue. Nothing in this policy limits liability that cannot be limited under Belgian law, such as liability for intentional fault or fraud.

12. Changes to this policy

We may update this policy from time to time. The version on this page is the current one, and the date at the top shows when it was last changed.